Essentials module
Knowledge Base & Wiki
A searchable knowledge base and internal wiki. Capture how-to guides, known errors and policies, cross-link related articles, and surface answers directly from tickets.
Capabilities
What it does
- Rich article editor with categories and tags
- Full-text search across all articles
- Related-article cross-linking
- Surface knowledge from incidents and problems
- Access control by group
- Version history on every article
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