Enterprise
Enterprise ITSM, your way — self-hosted or hosted
For larger estates: single sign-on, SIEM forwarding, high availability, per-section RBAC and a tailored SLA. Run it on your own infrastructure or let us host it.
Enterprise
Built for scale and assurance
Security & identity
SSO, SIEM and audit
Enforce Entra ID / SAML single sign-on, forward security events to your SIEM, and keep a tamper-evident audit trail across change and approvals.
- Entra / SAML SSO enforcement
- SIEM forwarding (Splunk HEC, syslog)
- Per-section RBAC groups
Resilience
High availability, your way
Run an active/active HA cluster on your own infrastructure, or let us host it with a tailored SLA. Either way, the same platform and data model.
- Active/active HA cluster + VIP
- Daily off-site encrypted backups
- Self-hosted or fully managed
Deployment
Deployment options
Run Tenon on your own infrastructure. Per-user pricing, no per-seat cloud markup, your data never leaves your network.
Essentials
The core ITIL service desk plus AD automation and RBAC — everything a small IT team needs.
- Helpdesk & ticketing with SLAs
- Active Directory automation
- Asset & licence tracking
- Role-based access control
- Client portal
- Email & inbound ticketing
Professional
Adds change & release, VMware provisioning, projects and the full ITIL toolset.
- Everything in Essentials
- Change & release management
- VM provisioning (ESXi / vSphere)
- Problem & service catalogue
- Projects, CRM & finance modules
- Developer API & webhooks
Enterprise
For larger estates: SSO, SIEM forwarding, advanced RBAC, monitoring and priority support.
- Everything in Professional
- Entra ID / SAML SSO enforcement
- SIEM forwarding & audit
- High-availability deployment
- Per-section RBAC groups
- Priority support & onboarding
Per user / month, billed annually. Unlimited self-hosting.
We run and maintain Tenon for you — updates, backups and high availability included. Ideal for larger companies that want the platform without the ops.
Hosted Professional
The Professional feature set, fully managed and hosted by Tenon.
- All Professional modules
- Managed updates & backups
- 99.9% availability target
- Daily off-site encrypted backups
- Dedicated subdomain + TLS
- Email & chat support
Hosted Enterprise
Enterprise features, managed hosting and a tailored SLA for larger organisations.
- All Enterprise modules
- Custom SLA & uptime guarantee
- SSO, SIEM & compliance support
- Dedicated environment
- Onboarding & migration service
- Named account manager
Managed hosting on Tenon infrastructure. Annual contract.
FAQ
Frequently asked questions
Can enterprise Tenon run high-availability?
Yes. Tenon supports an active/active high-availability cluster with a clustered database and a floating VIP, self-hosted or on Tenon-managed infrastructure.
Does Tenon support SSO and SIEM?
Yes. Entra ID / SAML single sign-on can be enforced, and security events can be forwarded to your SIEM (Splunk HEC, syslog and compatible collectors).
See Tenon on your terms — self-hosted or hosted
Book a 30-minute walkthrough tailored to your deployment preference.