Hosted deployment
A managed service desk for growing IT teams
We host, update and back up your service desk so your team can focus on resolving tickets, not running servers.
Service desk, fully operated
A managed deployment of Tenon: the complete ITIL service desk and automation engine, hosted and maintained by us with a clear SLA — a fit for larger companies that want managed delivery.
Included
What you get
A complete ITIL service desk plus the automation engine around it.
Pricing
Pricing
Choose self-hosted or hosted.
Run Tenon on your own infrastructure. Per-user pricing, no per-seat cloud markup, your data never leaves your network.
Essentials
The core ITIL service desk plus AD automation and RBAC — everything a small IT team needs.
- Helpdesk & ticketing with SLAs
- Active Directory automation
- Asset & licence tracking
- Role-based access control
- Client portal
- Email & inbound ticketing
Professional
Adds change & release, VMware provisioning, projects and the full ITIL toolset.
- Everything in Essentials
- Change & release management
- VM provisioning (ESXi / vSphere)
- Problem & service catalogue
- Projects, CRM & finance modules
- Developer API & webhooks
Enterprise
For larger estates: SSO, SIEM forwarding, advanced RBAC, monitoring and priority support.
- Everything in Professional
- Entra ID / SAML SSO enforcement
- SIEM forwarding & audit
- High-availability deployment
- Per-section RBAC groups
- Priority support & onboarding
Per user / month, billed annually. Unlimited self-hosting.
We run and maintain Tenon for you — updates, backups and high availability included. Ideal for larger companies that want the platform without the ops.
Hosted Professional
The Professional feature set, fully managed and hosted by Tenon.
- All Professional modules
- Managed updates & backups
- 99.9% availability target
- Daily off-site encrypted backups
- Dedicated subdomain + TLS
- Email & chat support
Hosted Enterprise
Enterprise features, managed hosting and a tailored SLA for larger organisations.
- All Enterprise modules
- Custom SLA & uptime guarantee
- SSO, SIEM & compliance support
- Dedicated environment
- Onboarding & migration service
- Named account manager
Managed hosting on Tenon infrastructure. Annual contract.
See Tenon on your terms — self-hosted or hosted
Book a 30-minute walkthrough tailored to your deployment preference.