Essentials module
Helpdesk & Ticketing
A full-featured helpdesk for logging, tracking, and resolving IT requests. Supports priorities, categories, SLA flags, and a complete audit trail — all linked to the user who raised the ticket.
Capabilities
What it does
- Submit tickets via portal or inbound email
- Priority levels and category tagging
- Admin assignment, status updates, and comments
- Email notifications on every status change
- Full audit trail linked to ticket ID
- Search, filter, and export ticket history
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