Alternative
The self-hosted ManageEngine ServiceDesk Plus alternative
ManageEngine ServiceDesk Plus is a long-standing ITSM suite. Tenon is a modern, self-hosted alternative that pairs a full ITIL service desk with a real automation engine — Active Directory, Entra and VMware — on your own infrastructure, with straightforward per-user pricing.
Comparison
Tenon vs ManageEngine ServiceDesk Plus
| Capability | Tenon | ManageEngine ServiceDesk Plus |
|---|---|---|
| Self-hosted / on-premise | Yes — your infrastructure | Yes (on-prem edition) |
| Built-in Active Directory automation | Yes — create/disable/reset, tied to tickets | Add-on / limited |
| VMware / ESXi VM provisioning | Yes — request → approve → build | No |
| Developer REST API & webhooks | Yes | Partial |
| Per-user pricing (no agent tax) | From £18/user/mo | Tiered, quote-based |
| Client portal included | Yes | Yes |
See Tenon on your terms — self-hosted or hosted
Book a 30-minute walkthrough tailored to your deployment preference.