Alternative
The self-hosted Freshservice alternative
Freshservice is a polished cloud ITSM tool, but it is SaaS-only and priced per agent. Tenon gives you a comparable ITIL service desk you can run self-hosted — so sensitive data never leaves your network — with built-in infrastructure automation.
Comparison
Tenon vs Freshservice
| Capability | Tenon | Freshservice |
|---|---|---|
| Self-hosted option | Yes — primary deployment | No — cloud only |
| Data residency on your network | Yes | No |
| Active Directory automation | Built-in | Via orchestration add-on |
| VMware provisioning | Built-in | No |
| Pricing | From £18/user/mo self-hosted | Per-agent, cloud |
| Hosted option if you want it | Yes | Yes (only option) |
See Tenon on your terms — self-hosted or hosted
Book a 30-minute walkthrough tailored to your deployment preference.