Hosted deployment
Hosted ITSM, fully managed
Want the platform without the ops? We run Tenon for you — updates, backups and high availability included — on a dedicated subdomain with TLS.
The same platform, run for you
Hosted Tenon gives you every module of the self-hosted product, operated and maintained by us. Ideal for teams that want a full ITIL service desk and automation engine without managing the infrastructure themselves.
Included
What you get
A complete ITIL service desk plus the automation engine around it.
Pricing
Pricing
Choose self-hosted or hosted.
Run Tenon on your own infrastructure. Per-user pricing, no per-seat cloud markup, your data never leaves your network.
Essentials
The core ITIL service desk plus AD automation and RBAC — everything a small IT team needs.
- Helpdesk & ticketing with SLAs
- Active Directory automation
- Asset & licence tracking
- Role-based access control
- Client portal
- Email & inbound ticketing
Professional
Adds change & release, VMware provisioning, projects and the full ITIL toolset.
- Everything in Essentials
- Change & release management
- VM provisioning (ESXi / vSphere)
- Problem & service catalogue
- Projects, CRM & finance modules
- Developer API & webhooks
Enterprise
For larger estates: SSO, SIEM forwarding, advanced RBAC, monitoring and priority support.
- Everything in Professional
- Entra ID / SAML SSO enforcement
- SIEM forwarding & audit
- High-availability deployment
- Per-section RBAC groups
- Priority support & onboarding
Per user / month, billed annually. Unlimited self-hosting.
We run and maintain Tenon for you — updates, backups and high availability included. Ideal for larger companies that want the platform without the ops.
Hosted Professional
The Professional feature set, fully managed and hosted by Tenon.
- All Professional modules
- Managed updates & backups
- 99.9% availability target
- Daily off-site encrypted backups
- Dedicated subdomain + TLS
- Email & chat support
Hosted Enterprise
Enterprise features, managed hosting and a tailored SLA for larger organisations.
- All Enterprise modules
- Custom SLA & uptime guarantee
- SSO, SIEM & compliance support
- Dedicated environment
- Onboarding & migration service
- Named account manager
Managed hosting on Tenon infrastructure. Annual contract.
FAQ
Frequently asked questions
What is included in hosted Tenon?
Managed hosting on Tenon infrastructure with automatic updates, daily off-site encrypted backups, a 99.9% availability target, a dedicated subdomain and TLS, and support.
See Tenon on your terms — self-hosted or hosted
Book a 30-minute walkthrough tailored to your deployment preference.