One of Tenon's tools
Incidents & Service Requests
Handle problems and requests without dropping any.
In short
What it does for you
- Distinct Incident and Service Request types with badges
- Priority, impact and urgency matrix
- Categorisation, assignment and status workflow
- SLA flags and breach warnings on every ticket
- Linked to assets, CIs, changes and problems
- Email-to-ticket and self-service raising
More
Explore more modules
Helpdesk & Ticketing
One place for people to ask for help, so nothing gets lost.
Active Directory Automation
Sets up and changes staff computer logins for you, automatically.
VM Provisioning (ESXi)
Builds new computer systems at the click of a button.
RBAC & Group Permissions
Controls who can see and do what, safely.
Change Management
Gets changes checked and approved before they happen.
Asset & Hardware Tracking
Keeps a clear list of every laptop, phone and device you own.
Licence Management
Tracks software subscriptions so you never miss a renewal.
Projects & Task Boards
See what everyone is working on, and what is next.
See how Tenon could work for you
Book a free 30-minute walkthrough — we will show you the bits that matter for your business.