Essentials module
Incidents & Service Requests
Separate true incidents from routine service requests, each with its own workflow, priority and SLA. Users raise the right type and the service desk routes, prioritises and resolves with a full audit trail.
Capabilities
What it does
- Distinct Incident and Service Request types with badges
- Priority, impact and urgency matrix
- Categorisation, assignment and status workflow
- SLA flags and breach warnings on every ticket
- Linked to assets, CIs, changes and problems
- Email-to-ticket and self-service raising
More
Explore more modules
Helpdesk & Ticketing
A full-featured helpdesk for logging, tracking, and...
Active Directory Automation
Automate common Active Directory tasks directly from the...
VM Provisioning (ESXi)
Request and provision virtual machines on your ESXi or...
RBAC & Group Permissions
Granular role-based access control with feature flags per...
Change Management
Structured change request workflows to reduce risk during...
Asset & Hardware Tracking
A centralised register for all hardware and software assets....
Licence Management
Track all your software licences in one place. Monitor seat...
Projects & Task Boards
Kanban-style task boards linked to IT projects. Assign tasks...
See Tenon on your terms — self-hosted or hosted
Book a 30-minute walkthrough tailored to your deployment preference.