Essentials module

Email Notifications (SMTP/IMAP)

Full inbound and outbound email integration using your own mail provider. Route incoming emails to tickets automatically and send notifications via your own SMTP server — no shared infrastructure.

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Capabilities

What it does

SMTP outbound for all ticket and system notifications
IMAP polling to auto-create tickets from incoming email
Support for Gmail, Office 365, and custom SMTP
Per-event notification controls
Email threading linked to ticket ID
Multi-provider configuration in admin settings

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