Choosing between a self-hosted and a cloud ITSM platform comes down to a few concrete factors: where your data must live, how your costs scale, and how much of your infrastructure the tool needs to touch.
Data residency and control
If tickets, asset records or automation logs must stay on your own network for compliance or security reasons, self-hosting is the straightforward answer.
Cost model
Cloud ITSM tools typically price per agent. Self-hosted, per-user pricing can be markedly cheaper at scale because you are not paying a per-seat cloud premium.
When hosted wins
If you would rather not run the infrastructure, a managed hosted deployment gives you the same platform with updates, backups and availability handled for you.